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RETURN POLICY

You can return most items purchased on our site within 15 days of delivery. We do not accept returns for some merchandise. Please see each product page for details.

Return Process:

1. Initiate Return: Please contact us within 15 days of delivery at service.DW@outlook.com to initiate your return and request a Return Authorization (RA) number.
2. Pack & Ship: Securely pack the unused and undamaged item in its original packaging, including all tags and accessories. Please include your order number and the RA number clearly visible on the outside of the package.
3. Ship Your Return: Mail your return to the address we will provide you. We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.
4. Inspection & Refund: Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. You will receive an email confirmation once the refund has been issued.

CONTACT US

For any help needed, please feel free to email us. We will get back to you as soon as possible.

service.DW@outlook.com